Communication in the Library:

Up, Down and All Around

Soaring to Excellence

May 2, 1995

This teleconference provides effective communication techniques to use when dealing with patrons, colleagues, and supervisors; and how to deal with difficult people in the library. Topics also include the library assistant's role in literacy programs, preschool story hours, job centers, and retirement programs.

Order this Soaring Program Online (price of DVD or VHS: $95)

Participants

Arlene Farber Sirkin

Debra Wilcox Johnson

Tracy Smith (host)