Customer Service:

It’s More than Just a Smile

Soaring to Excellence

November 16, 2001

This teleconference is centered on how and why library staff serves customers in the library, and why customer service is critical for developing good relationships with both patrons and coworkers. Customer service is more than just a smile; it's about policies, collections, remote access, and working together. The teleconference presents a fresh and entertaining perspective on this topic.

Order this Soaring Program Online (price of DVD or VHS: $95)

Participants

Debra Wilcox Johnson

Pam Klein (host)

Resources

Web Site