How May I Help You?

Soaring to Excellence

Broadcast November 21, 1997

This teleconference examines library customer relations in context of both the public and internal environments, and addresses the importance of proactive internal relations and positive morale. It features commentary by public and college library patrons (ranging from children to seniors), and provides new strategies for dealing with conflict resolution, difficult bosses, and good ways to remember "just why we're in this business, anyway."

Order Online (price of DVD or VHS: $95)

Participants

Debra Wilcox Johnson

Pam Klein (host)