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Teaching Nursing
Using Concept Maps
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Dealing with Difficult People
Soaring to Excellence
Broadcast January 21, 2005
In the Age of Information, people have come to expect results immediately! Perennial favorite, Deb Johnson provides some practical advice on how to deal with impatient and frustrated patrons.
Order Online (price of DVD or VHS: $95)
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Pam Klein (host)
Resources
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