Speaker



	Debra Wilcox Johnson

Dealing with Difficult People

Soaring to Excellence

Debra Wilcox Johnson is a partner in Johnson & Johnson Consulting, a firm specializing in management, evaluation, literacy and training. Dr. Johnson consults and trains throughout the United States on topics such as customer service, coping with technology, and creating an effective workplace. She holds a doctorate from the University of Wisconsin-Madison and currently teaches for the University of Illinois via the Internet. A perennial favorite for Soaring to Excellence, Deb is known for her practical and sometimes humorous approach to modern life in the workplace.