College of DuPage Press Creativity and Learning  
       
 

Program Outline

Reference Tools for the Information Age: Consumer Medical Resources

Soaring to Excellence

Part 1: Consumer Health Information—A Growing Demand

  1. Introductions

  2. Goals of this program
  3. Changes in Healthcare and how it has affected clients and their needs.
  4. The Reference Interview: helping clients determine what they need

 

Part 2: Consumer Health Reference Toolkit

  1. Helpful consumer health information resources in print.
  2. Helpful consumer health information resources on the Internet.
  3. Barriers to getting health information

Part 3: Empowering Library Staff and Clients

  1. What is the perspective/where are our clients coming from?
  2. The importance of networking: meeting the needs of your clients

Print Version

Program_Outline.pdf

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