The Public and Policies: Interpreting &

Applying Library Service Policies

Soaring to Excellence

Broadcast November 17, 2000

This teleconference is centered on the function and purpose of customer-service policies in libraries. In addition to defining and comparing service policies, it also includes suggestions for creating, revising, and implementing policies that encourage and support access while protecting and preserving library materials, and the role of staff in influencing service policies.

Order Online (price of DVD or VHS: $95)

Participants

Debra Wilcox Johnson

Pam Klein (host)