College of DuPage Press Creativity and Learning  
       
 

Virtual, Digital, and In-Library -

A New Model for Effective Delivery, Pt 1

Virtual Reference Services

 

Broadcast February 7, 2003

This teleconference covers a number of topics related to virtual reference services, including:

  • Balancing in-library and virtual reference services
  • Training staff for future changes
  • Assessing reference services in all its formats
  • Estimating real costs for service delivery
  • Juggling copyright and intellectual property rights problems
  • Reversing downward usage trends
  • Deciding what reference services are right for your library
  • Exploring potential of reference service modalities

Order Online  (price of DVD or VHS: $95)

 

Participants

Richard M. Dougherty (moderator)

Susan Godlewski

Jim Rettig

Carrie Russell

John Small

Mike Jackson (host)

 

Resources

Web site

 

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