Preparing for the Future of

Digital Reference

Virtual Reference Services

Broadcast April 16, 2004

Discussions focus on how libraries can seize opportunities to make their reference services central to the information lives of users. Issues include privacy, collaboration, customer service, staff training and organizational changes.

Order Online (price of DVD or VHS: $95)

Participants

Richard M. Dougherty (moderator)

Mike Jackson (host)

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