"Redesigning Today's Public Services: Focus on Reference"
Friday, November 12, 2010
Marie L. Radford, Ph.D. is an Associate Professor at Rutgers, the State University of New Jersey’s School of Communication & Information and a leading library consultant. She has written and given numerous keynotes, presentations, and workshops on such topics as: Reference Futures, Service Excellence, Interpersonal Communication in Live Chat and Traditional Reference, and Evaluation of Reference Services. Her latest book is Reference Renaissance, edited with Dave Lankes (Neal-Schuman 2010). She is the 2010 recipient of the Isadore Gilbert Mudge Award for distinguished contributions to reference librarianship given by the American Library Association, Reference and User Services Association.
Dr. Radford was co-chair of the conference program for the Reference Renaissance 2010 conference in Denver, August, 2010. Her website can be found at Rutgers University, School of Communication and Information, she blogs at Library Garden and directs the Virtual Reference Bibliography. She also has a YouTube video.
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